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General rules

General rules

  • Order of goods takes place in the company online store polymerclaylatvia.com. The minimum amount of purchase from the online store is 10 EUR. After you create an order in the online store, order processed appropriately, the client to the specified e-mail address receive informative order confirmation.
  • Your order will be processed within 48 hours after placing the order. Orders placed on Saturday, Sunday or public holiday will be processed the next business day. Orders are processed only on working days from 10:00 till 18:00.
  • If a product is not available, we will contact you to find out if we can offer you any alternative or inform about the products expected arrival. If you do not want the alternative, we will refund you the money for these goods.
  • Orders will be sent to the customer only after receipt of payment for the goods.
  • After receiving the goods, the customer must check its compliance specified in the consignment note. The client is obliged to report about inconsistencies of received goods and ordered goods to seller (Ltd. «DekoPasaule»") within three days of receipt of goods. In this case, you must send the information by e-mail info@polymerclaylatvia.com, attach a photo of the damaged item (if available), or deliver damaged goods to the store Brīvības gatve 403 B, 2. floor, Riga, Latvia. During working hours, our company representative will contact you.
  • The total weight of the goods will be deemed automatically when ordering. If the total weight of the order is more than 5 kg or package dimensions exceed 40x30x50 сm, the seller (Ltd. «DekoPasaule»") has the right to change the shipping method and its cost. In this case, our representative who will offer the most profitable option will contact you.
  • Prices of goods are in EUR and include VAT 21%.
  • Offers of goods and prices shown in the online store polymerclaylatvia.com are valid until a particular product is in stock, unless the particular product is indicated otherwise.
  • Design and information published on the site polymerclaylatvia.com is copyrighted. The use of materials published on the site polymerclaylatvia.com should be consistent with Ltd. «DekoPasaule»" and footnote to the homepage, materials and their author.
  • Trademarks and logos on this site polymerclaylatvia.com are registered or unregistered trademarks of cooperation partners.
  • Descriptions of goods in online store polymerclaylatvia.com are based on specifications obtained from manufacturers or other findable information and may vary depending on the specific amendments, modifications, and equipment made by the manufacturer.